Services Australia

Finance portfolio

Verified figures

• Contracts (all years): 14,029
• Contract value (all years): 17,327,003,326 AUD
• Contract value (2026): 1,273,501,157 AUD
• APS headcount: 34,026
• Budget 2026-27: 8,475,872 thousand AUD
• Highest total remuneration: 1,168,599 AUD
• Directory roles: 199

Figures use publishable matches only (alias, abn, exact, case, punct, trading_name, wide_exact). Retrieved 2026-09-01.

Coverage — named in the headline (40)

• 2026-08-23 — Services Australia’s IT chief snatched by Reserve Bank of Australia
• 2026-07-20 — Robodebt whistleblower suit alleges mistreatment by Services Australia
• 2026-06-22 — Services Australia performance holds steady against growing demand
• 2026-02-23 — ATO looks to re-engage Services Australia on data
• 2026-02-01 — Services Australia’s mainframe guru honoured for stabilising critical systems
• 2025-12-10 — Services Australia legally powerless to fetter stolen identity credentials
• 2025-11-23 — Services Australia among agencies celebrated for workplace inclusion
• 2025-10-26 — Services Australia’s rapid response ‘Advocates Channel’ soars by 40%
• 2025-10-13 — Services Australia commits to FOI disclosure log
• 2025-09-04 — Services Australia claims-processing improvement slows
• 2025-08-21 — Has the government settled the structure of Services Australia?
• 2025-08-13 — Robodebt whistleblower speaks out: Services Australia ostracised and targeted me after the royal commission
• 2025-08-06 — Ombud gives DEWR, Services Australia a booting
• 2025-07-17 — Interview with Services Australia CEO David Hazlehurst
• 2025-07-04 — Gallagher seizes control of Services Australia, Centrelink in massive welfare shake-up
• 2025-06-17 — Services Australia spruiks improved mid-year results
• 2025-06-16 — Services Australia boss backs update of ‘legacy legislation’
• 2025-06-03 — Services Australia reveals its robodebt rehab roadmap
• 2025-06-02 — Services Australia re-humanises its AI and automation rollout
• 2025-05-26 — Melbourne Centrelink stabbing leads to charges for workplace duty breach
• 2025-04-08 — Is Services Australia’s workforce rebuild complete?
• 2025-03-03 — Sticky Notes: David Hazlehurst, Services Australia CEO
• 2025-02-20 — Gallagher draws election line on Centrelink speed of service
• 2025-02-19 — Services Australia drops office space for flexible work future
• 2025-02-13 — Services Australia inks $360m in key deals before election mayhem
• 2025-02-04 — Ombud launches investigation into Services Australia and DEWR
• 2025-01-28 — Services Australia capability review a robodebt free zone
• 2025-01-28 — Services Australia capability review criticises ‘reactionary’ priorities
• 2025-01-20 — Katy Gallagher to let mandarins lead the way at Services Australia
• 2024-12-11 — Shorten lauds Services Australia culture of ‘speaking up’ and being heard
• 2024-12-08 — Services Australia’s digital credentials make a visit to the GP
• 2024-11-06 — Services Australia CEO chastised for tabling data.gov link
• 2024-09-17 — Services Australia opens doors to welfare advocacy groups
• 2024-09-01 — Services Australia enables Centrelink appointment-making
• 2024-07-30 — Shorten says Centrelink’s notorious waiting times now finally falling
• 2024-07-04 — Stabbing attack of Services Australia’s Joeanne Cassar leads to new frontline safety laws
• 2024-06-23 — ‘Talk is cheap’: Services Australia boss on building trust through action
• 2024-06-19 — Coalition laments outsourcer purge at Services Australia
• 2024-06-18 — Shorten tells advocates to ‘never accept less’ from Services Australia
• 2024-06-06 — Services Australia, where the minister’s words are worth diamonds

Passing mentions (10 shown)

Mentioned in the text but not the headline, so often not about this agency.

• 2026-08-27 — Movers & Shakers: Changes at the top across the nation
• 2026-08-14 — Mandarin Talks webinar: Care economy reform that’s built to last
• 2026-08-13 — Bad feedback loops can hurt system confidence, ex-secretary warns
• 2026-08-05 — APSC gives ground on bargaining secrecy, public service sentiment
• 2026-08-02 — The biggest mistake governments can make is preparing for the last phase of AI
• 2026-07-27 — Mandarin Talks webinar: Care economy reform that’s built to last
• 2026-07-20 — Defence contracting stalwart HiTech buys stricken public sector recruiter Hudson
• 2026-07-20 — Committee breaks ranks on independent whistleblower authority
• 2026-07-16 — Data centre freezes: Been there, done that
• 2026-07-16 — Bargaining, budgets, and fat cats: A perfect storm is on the way

Names over time

What each source called this agency, and in which years. Taken from the sources themselves, not from a register of establishment dates — those are not published.

⚠️ This agency has not always carried its current name. Figures in the earlier years were reported as Centrelink (2010-11 to 2011-12); Human Services (2010-11 to 2018-19). They are shown here because the series is continuous, not because the agency is.

Payments to organisations — as reported by the agency

Largest recipients across all reported years

From the expenditure disclosures in each annual report — a separate source from the AusTender contract figures above, and not directly comparable with them.

Workforce profile — as at 2025-12-31

APSC APS Employment Data, counting this agency including any bodies beneath it. Headcount, not FTE — the APSED release does not publish FTE.

Bodies beneath this agency — as at 2019-12-31

Digital Transformation Agency

From the APSC sub-agency breakdown. A body listed here is counted inside the workforce profile above, so do not add the two.

Year by year

An empty cell means no publishable row for that year — unknown, not nil. Never read a blank as a fall to zero. ⚠️ This agency has not always carried its current name. Figures in the earlier years were reported as Centrelink (2010-11 to 2011-12); Human Services (2010-11 to 2018-19). They are shown here because the series is continuous, not because the agency is. 3 value(s) for this agency are withheld as implausible against its own median — see Outputs/agency_year_series.csv for them and why.

Sources — annual reports

Each link opens transparency.gov.au — the published source the figures were read from. The label names the table to look for.

° The portal does not publish a path for this report, so the link opens the agency's reports on transparency.gov.au rather than that year directly. Pick the year from there.

Notes